FAQ

General Info

Yes, Alios Tours is a licensed travel agency in Greece registered under Greek National Tourism Organisation (Travel & Tour Operator license no. 0312E60000063401).

Our registered address is 6, Tselepidi Str, 82100, Chios, Greece.

In order to offer a truly local experience to our customers, we have recruited experts to their field. However, our local experts are not licensed-tour guides.

We want to know how we are doing! After each tour, our local expert will pass you a questionnaire where you can leave any recommendations on how to be better service and improve the quality of our services. We also encourage honest and fair assessments of our tours on Tripadvisor and other social media platforms.

If you feel you want to share more, please write to us at hello@aliostours.com

You may find the terms in our website’s footer, at the sections of “Terms of Service” and “Privacy Policy”.

Tours

All our tours are available in English and Greek. However, in order to meet our customers’ needs, there is the option for more languages only for private tours and upon request via email at hello@aliostours.com.

Depending on the weather events, tours may be cancelled. If extreme weather conditions occur before the beginning of the tour, prohibiting the realisation of the tour, a full refund will be provided to the participants who paid online.

In each tour page, the meeting point is mentioned along with the activity’s description. If you have any doubts about where to meet, please send us an e-mail to hello@aliostours.com.

You can’t book a tour because the tour is either unavailable on that day of the week or it reached a capacity. We might block certain dates due to scheduled private tours or National holidays.

Yes, of course! We offer the option of a tailor-made Greek experience. Just visit the section Greek Experience from the menu.

The Greek Experience offers a private, tailor-made option, which is fitting for those who want a combination to meet exactly their needs.

Booking & Payment

For all services booked through our website, the payment is processed through the TrustMyTravel application by credit card, and we do not have any access to these data. If you book any of our customized itineraries or you have any tailor-made request, the payment methods are via Wire transfer, Credit card, online Gateway or by providing you with a secure link for online payment. Although we offer a zero booking fee for bookings via our website, any transaction fee may occur by using any of the accepted payment methods will bear the client.

Once you complete your online payment, an e-mail will be sent to the address you provided with all the details (instructions/ticket/receipt). This message is sufficient for your booking. You do not need to present the receipt of payment on the day of the tour. You just need to have your ticket we sent to you, either electronically or as a hardcopy.

Our accepted payment methods are via Wire transfer, Credit card, online Gateway or by providing you with a secure link for online payment. After handling your request and reaching your desired customised itinerary, we will email you with an invoice along with the payment details. Although we offer a zero booking fee for bookings via our website, any transaction fee may occur by using any of the accepted payment methods will bear the client.

For cancellations at least 7 days before the scheduled tour, no cancellation fee applies.

For cancellations between 3 and 6 days before the scheduled tour, a 50% cancellation fee applies.

For cancellations within 2 days of the scheduled tour, a 100% cancellation fee applies.

In case you need to cancel a tour, you may do so by sending your cancellation request directly to hello@aliostours.com.

Scroll to Top